cv994's Privacy Policy

cv994 ("we", "us", or "the platform") provides a safe and reliable online betting and casino experience for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy ("Policy") explains what types of information we collect while you use the cv994 website, how we process it, and which rights apply to you.

This Policy applies to the cv994 website, mobile platform, and all associated services. By creating an account on cv994 or using the services, you agree to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.

We may update this Policy from time to time. If any significant changes are made, we will publish a notice on the website and, where applicable, notify you at your registered email address. We recommend reviewing this page regularly.

cv994 may collect the following types of information to provide services, manage accounts, and ensure security:

2.1 Identity & Contact Information

Information you provide during account registration may include:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Address and nationality
• National ID or passport number (when identity verification is required)
• Profile photo (optional)

2.2 Financial Information

Information required for processing transactions, such as:

• bKash, Nagad, Rocket, or Upay mobile banking numbers
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

Note: We do not store full card numbers or payment PINs.

2.3 Technical & Usage Information

When you use cv994, the following may be collected automatically:

• IP address and device information (operating system, browser version)
• Login time, session duration, and gaming activity logs
• Information obtained from cookies and similar tracking technologies
• Referral source and click patterns
• Device identifier number (Device ID)

2.4 Communication Information

When you contact our support team via live chat or email, the content and date of that conversation may be recorded. This is used for improving service quality and resolving disputes.

cv994 uses your information for the following legitimate purposes:

3.1 Service Provision & Account Management

• To complete account creation and verification
• To process deposits and withdrawals (minimum deposit ৳200, minimum withdrawal ৳800)
• To activate bonuses and promotional offers
• To determine VIP program tier and provide benefits
• To track gaming history and balance

3.2 Security & Fraud Prevention

• To detect and prevent unauthorized access to accounts
• To conduct anti-money laundering (AML) verification
• To identify multiple accounts or fraudulent activity
• To maintain the security and integrity of the platform

3.3 Legal & Regulatory Compliance

We are required to retain and process certain information to meet legal obligations. This includes age verification, keeping records of financial transactions, and complying with responsible gaming guidelines.

3.4 Service Improvement

• To improve website performance and user experience
• To identify and resolve technical issues
• To plan new features and services

3.5 Communication

cv994 may contact you regarding: important account notifications, security alerts, transaction confirmations, and promotional messages with your consent.

cv994 uses cookies and similar tracking technologies to keep the website functioning properly and to improve your experience.

4.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions, security verification, and operating core services. These cannot be disabled.
• Performance cookies: Help us understand which parts of the website are used most and where improvements are needed.
• Functionality cookies: Used to remember your preferences (language, display settings).
• Analytics cookies: Used for analyzing traffic patterns and improving services. These generally collect anonymous data.

4.2 Managing Cookies

You can manage or delete cookies from your browser settings. However, disabling essential cookies may prevent you from using some core features of the website. The method for managing cookies differs by browser — you can find details in your browser's help section.

cv994 does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

5.1 Service Providers

The minimum necessary information may be shared with trusted third parties who assist with payment processing, identity verification, cybersecurity analysis, and customer service operations. These partners process information only according to our instructions and may not use it for their own purposes.

5.2 Legal Obligations

If disclosure of information is required by a court order, a legal order from an investigative authority, or any other lawful reason, we will comply. In such cases, we will make every effort to notify you in advance where possible.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. You will be duly notified before any such change takes place.

5.4 With Your Consent

Outside of the cases described above, information will not be shared without your explicit prior consent.

cv994 retains your information only for as long as necessary to provide services or meet legal requirements.

6.1 Active Accounts

All relevant information is retained while your account is active. Transaction records are kept for a specific period in compliance with financial regulations.

6.2 Closed or Inactive Accounts

Even after an account is closed, some information may be retained for a specific period for legal, regulatory, or dispute resolution purposes. Once that period ends, the information is securely deleted or anonymized.

6.3 Data Deletion Requests

Under applicable law, you may have the right to request deletion of certain information. However, some information may need to be retained due to legal obligations. To submit a request, email [email protected].

cv994 has implemented industry-standard technical and organizational measures to keep your information secure:

• SSL/TLS encryption: All data transmission between the website and servers is protected with high-grade encryption.
• Data encryption: Strong encryption technology is used when storing sensitive information.
• Access controls: Only authorized staff can access information within the required scope.
• Security testing: Regular security audits and risk assessments are conducted.
• Two-step verification: A two-layer security system is available to protect your account.
• Server security: Servers are protected through firewalls, intrusion detection systems, and 24/7 monitoring.

No digital platform is entirely free from risk. However, we make every effort to keep risks to a minimum by following industry best practices.

As a cv994 user, you have the following rights over your own information:

To exercise this right, email [email protected]. We will respond to your request within the timeframe set by applicable law.

cv994's services are only for users aged 21 or above. We do not knowingly collect information from minors. An age verification process is carried out at the time of account registration.

If we receive credible information that a minor has attempted to access our services, the relevant account will be immediately closed and any collected information will be securely deleted.

If you believe a minor is using our platform, please contact us at [email protected].

cv994's game portfolio may include games from Pragmatic Play, Spribe, JILI, PG Soft, and other software providers. These providers are independent entities and follow their own privacy policies.

Third-party payment gateways such as bKash, Nagad, Rocket, Upay, and bank services are used for payment processing. These payment providers' own privacy policies apply. cv994 is not responsible for the privacy practices of any third-party services available on our platform.

cv994 reserves the right to revise this privacy policy from time to time. The method of notification may vary depending on the nature and significance of the changes:

• Minor changes: You will be informed by updating the date on the website.
• Major changes: You will be informed via a special notice on the website and by email to your registered address.

Continued use of cv994 after a revised policy is published will be considered acceptance of the new policy. Visit this page regularly to stay up to date with the latest version.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with our dedicated support team:

We take every privacy-related request seriously and aim to respond as quickly as possible.